Aritzia is committed to protecting privacy rights. This privacy policy describes how Aritzia collects, uses, discloses, and protects information collected about you in our stores and through our websites.

The purpose of this policy is to ensure our customers are aware of how Aritzia protects the privacy and the confidentiality of your personal information. This privacy policy does not apply to personal information of employees of Aritzia.

This privacy policy covers the following:

What is personal information?

Personal information means information about an identifiable individual, not including business contact information, i.e. information that would allow an employee to be contacted at their place of business. For example, personal information includes such things as your home address and telephone number, your date of birth, your personal e-mail address, your credit card information and other financial information about you.

What are the purposes for the collection, use and disclosure of your personal information?

Aritzia collects, uses and discloses your personal information only for identified purposes with your knowledge and consent. We identify these purposes to you at the time we collect this information. We also maintain detailed records of your purchases so we can provide greater customer service to support your shopping experience. Some of the purposes for which we may collect, use and disclose your personal information are:

  • To announce special events (like our Warehouse Sale);
  • To announce new product arrivals or special features;
  • To announce new store openings;
  • To advise you of changes to our websites;
  • To respond to your inquiries;
  • To contact you regarding billing discrepancies;
  • To validate receipts;
  • To assist potential gift givers in identifying your style, size and other preferences;
  • To administer your participation in promotions, contests, and prize draws in which you have chosen to participate;
  • If applicable to administer and process your employment application and related information you have chosen to provide to us on the Career Section of the Site.

If you choose not to provide us with your personal information for any of the above purposes, we will not collect any personal information about you. If you have provided us with your personal information, that personal information will not be sold. Aritzia may share your personal information with third parties to assist Aritzia to administer activities on the Site, such as website maintenance, administration of contests and data processing, to our auditors or professional advisors, or otherwise for service promotions. Aritzia may also use service providers to assist in aggregating personal information.

How do we obtain your consent?

We obtain consent to collect, use and disclose your personal information for the reasonable and necessary purposes set out above. When you provide us with your information, such as for signing up to receive emails about new products and upcoming sales, or to participate in a promotion or contest, you are consenting to the collection, use and disclosure of your personal information for these purposes, in accordance with the principles outlined in this policy.

Aritzia may disclose your personal information without your consent, pursuant to the applicable exceptions in the privacy legislation, e.g. if required by law.

If you have given us consent, you may, at any time, unsubscribe or withdraw your consent. Please see "Contacting us about your privacy" section below to find out how. In some cases, withdrawal of your consent may result in Aritzia being unable to provide you with particular services. If so, we may advise you of the consequences of your withdrawal of consent at the time.

Aritzia does not knowingly collect, use or disclose information from children under the age of 13 without their parents' consent. We ask that parents monitor their children's use of our websites and their children’s disclosure of information, and if it becomes apparent that we have unintentionally collected personal information from a child under the age of 13 without the parent's consent, to contact us to confirm whether they consent to Aritzia collecting, using and disclosing the personal information about their child.

Use of technology on the Site

We use Cookie technology to make your use of our websites more convenient. A cookie is a text file which enables our websites to store information about your activities on our websites, or the length of your stay. Any personal information that is collected by the cookies will be used only on an aggregate basis, which means that we take the identifiers off the information, and use it for statistical purposes to assist us in enhancing your online experience, or to evaluate the success of promotions that we may carry on through our websites. We do not collect your personal or financial information from your computer, nor do we place persistent cookies on your computer. We will not put cookies on your hard drive. You have the option to disable cookies associated with our websites, however this may affect your use of and your ability to access certain features of our websites.

Links to other sites

Our websites may contain links to other websites which are not part of Aritzia. These links are not intended to be referrals, and are there only for your convenience. We have no responsibility for or liability or control over the third party websites. Please refer to the privacy policies and the terms of use contained in any linked site you choose to access, and familiarize yourself with that site's terms and conditions of use.

How do we protect your personal information?

We endeavour to maintain appropriate procedural and technological measures and appropriate storage facilities, to prevent any unauthorized use or disclosure of your personal information. We exercise care in the secure transmission of your information, however no transmission of information over the Internet is 100% secure. We cannot guarantee that information disclosed through the Internet cannot be intercepted by third parties. However, we can assure you that we have taken the steps that are reasonably available to us to protect any personal information that you have provided to us, including, in its disposal or destruction.

Contacting us about your privacy

This Privacy Policy may be updated from time to time and we reserve the right to change this Privacy Policy at any time. This policy was last updated on April 27, 2010.

If you have any questions, comments, or concerns about our Privacy Policy, or would like to do any of the following:

  • See personal information that you have submitted to us so that you can correct or update it;
  • Delete your personal information that you have submitted to us from our files;
  • Ask that we not send you mailings or otherwise contact you;
  • Report any violation of this Privacy Policy

Please contact us

By email: cpo@aritzia.com
Att: Chief Privacy Officer

By mail:
Aritzia
327 - 611 Alexander Street
Vancouver, BC, V6A 1E1
Att: Chief Privacy Officer

By fax: 604-251-6575
Att: Chief Privacy Officer